Nova Salon Policies
Appointment Policy
To ensure a smooth experience, all appointments require accurate contact information and a confirmed booking. Please arrive on time so we can provide the full service. Late arrivals may result in shortened services or rescheduling depending on availability.
Consultation Policy
All new clients receive a thorough consultation before any service begins. During this time, we review:
No service will begin until the client agrees to the plan and price discussed during the consultation.
Pricing Policy
All service prices are based on:
Final pricing may vary from the initial estimate based on the time, product, and techniques required to achieve the client’s desired results. If the service requires additional steps or more work than originally discussed, the stylist will communicate any price adjustments to the client during the process before proceeding.
Payment Policy
Payment is due at the end of the service. We accept:
Credit and debit cards
Cash
Contactless payments
Venmo, Zelle
All sales are final once the service has been completed and payment has been processed.
Post-Care Maintenance & Adjustment Policy
Client satisfaction is extremely important to us. If a client has any concerns after a service, Nova Salon offers a complimentary Post-Care Maintenance appointment within 14 days of the original service date.
This complimentary service includes minor adjustments, toning, refining, or correction of areas related to the original service.
This policy does not apply to changes of mind or entirely new color requests.
To qualify:
If no feedback or concerns are provided within this window, any changes requested afterward will be treated as a new service.
Refund Policy
Nova Salon does not offer refunds for completed services.
Instead, we provide a Post-Care Maintenance option within 14 days to ensure satisfaction.
If a client does not communicate dissatisfaction during or immediately after the service, and does not reach out within the 14-day period, the service is considered accepted as completed.
Refunds are only considered in rare, documented cases and are at the discretion of management.
No-Show & Cancellation Policy
To respect the time of our stylists:
Nova Salon offers clients a second chance after a no-show; however, repeated no-shows or excessive last-minute cancellations may result in booking restrictions. Management reserves the right to decline or block future appointments for clients who consistently schedule and fail to attend their appointments.
Dispute Policy
In the event of a payment dispute, Nova Salon will provide:
Consultation notes
Service records
Transaction receipts
Communication logs
Photos when applicable
Clients are encouraged to communicate any issues directly with us before filing disputes. Filing a dispute without notifying the salon may limit future booking privileges.
Product & Retail Policy
Retail products are final sale and cannot be returned once opened. Unopened, unused items may be exchanged within 7 days with proof of purchase.
Health & Safety Policy
For the safety of our clients and staff:
Clients must disclose any allergies, sensitivities, or medical conditions
Nova Salon reserves the right to decline services that may compromise the client’s or stylist's safety
Only clients receiving services are permitted to stay in the treatment area unless otherwise approved